What warranty do you offer on the IRISgo® cup?Updated 7 days ago
All IRISgo® products come with a 2-year warranty from the date of purchase.
The warranty covers material and workmanship defects, for example if the IRISgo® cup leaks even though the closure is properly closed, if the closure can no longer be opened or closed, or if a part breaks without any external impact.
Normal signs of use such as scratches, damage caused by drops or improper use, and damage caused by the dishwasher are not covered, as the IRISgo® cup is cleaned by hand.
How to report a warranty case
- Contact us via the contact form or at [email protected].
- Tell us your order number or the date of purchase and briefly describe the problem.
You will receive a short form from us for the details. We will then check your case and, if it is a warranty case, send you a new IRISgo® cup. This usually takes just a few days.
By the way: we have tested the closure of the IRISgo® cup with a robotic arm for a service life of more than 3 years. So the warranty is the exception rather than the rule.