Contact our customer support team directly and we will deal with your request as quickly as possible.

IRISgo

If your product is damaged or faulty, please contact our customer support team via the contact form or at <a data-fr-linked="true" href="mailto:info@irisgo.com">info@irisgo.com</a>.Customer service is our top priority. We are sure to find a suitable solution for you.

If your product is damaged or faulty, please contact our customer support team via the contact form or at info@irisgo.com. Customer service is our top priority.We are sure to find a suitable solution for you.

Can I return my items?

Return & Exchange

What distinguishes the IRISgo® cup from other reusable cups?

What is the story behind IRISgo®?

Which IRISgo® products are Swiss Made?

General

Can I change my order?

How can I track the status of my order?

How quickly will I receive my order?

Do I have to pay shipping costs for my order?

What can I do if my product was not delivered on time?

What happens if my parcel is lost or arrives damaged?

My delivery does not match the order confirmation.

Which countries do you ship to?

What payment methods does IRISgo® offer?

Can I pay by invoice?

Delivery & Payment

Do you offer a refund or exchange?

How can I cancel my order?

How can I submit a return request?

Is the IRISgo® cup leak-proof?

How do I clean my IRISgo® cup?

Is my IRISgo® cup dishwasher-safe?

How long will my drinks stay hot or cold?

How do I use the closure?

Can the IRISgo® cup open automatically in my bag?

Will my IRISgo® cup fit into the cup holder in my car?

What materials is the IRISgo® cup made of?

What are B-goods?

How can I recycle/dispose of my IRISgo® cup?

Where is the IRISgo® cup manufactured?

IRISgo® cup

How can I use the cover?

What materials is the cover made of?

How do I clean the cover?

What can I use the Rush Lid 2 for?

How do I use the Rush Lid 2 with my IRISgo® cup?

What materials is the Rush Lid 2 made of?

What colours is the Rush Lid 2 available in?

How do I clean the Rush Lid 2?

What materials is the Cleaning Brush made of?

Why does the Cleaning Brush look like a toilet brush?

Accessories

Can I return my items?Updated 7 months ago