Contact our customer support team directly and we will deal with your request as quickly as possible.

IRISgo

Lost parcelsWe endeavour to ensure that every order is delivered in perfect condition. In the event that your order is lost in transit, please contact our customer support team at <a data-fr-linked="true" href="mailto:info@irisgo.com">info@irisgo.com</a>, quoting your order number and all relevant details. Damaged parcelsWe understand the disappointment of receiving a damaged parcel. In such cases, please contact our customer support team at <a data-fr-linked="true" href="mailto:info@irisgo.com">info@irisgo.com</a> upon receipt of the order and include photos of the damaged items and parcel.We will review the documentation provided and, if necessary, provide a replacement or arrange a refund.

Lost parcels. We endeavour to ensure that every order is delivered in perfect condition. In the event that your order is lost in transit, please contact our customer support team at info@irisgo.com, quoting your order number and all relevant details.

What happens if my parcel is lost or arrives damaged?

Delivery & Payment

What distinguishes the IRISgo® cup from other reusable cups?

What is the story behind IRISgo®?

Which IRISgo® products are Swiss Made?

General

Can I change my order?

How can I track the status of my order?

How quickly will I receive my order?

Do I have to pay shipping costs for my order?

What can I do if my product was not delivered on time?

My delivery does not match the order confirmation.

Which countries do you ship to?

What payment methods does IRISgo® offer?

Can I pay by invoice?

Do you offer a refund or exchange?

How can I cancel my order?

Can I return my items?

How can I submit a return request?

Return & Exchange

Is the IRISgo® cup leak-proof?

How do I clean my IRISgo® cup?

Is my IRISgo® cup dishwasher-safe?

How long will my drinks stay hot or cold?

How do I use the closure?

Can the IRISgo® cup open automatically in my bag?

Will my IRISgo® cup fit into the cup holder in my car?

What materials is the IRISgo® cup made of?

What are B-goods?

How can I recycle/dispose of my IRISgo® cup?

Where is the IRISgo® cup manufactured?

IRISgo® cup

How can I use the cover?

What materials is the cover made of?

How do I clean the cover?

What can I use the Rush Lid 2 for?

How do I use the Rush Lid 2 with my IRISgo® cup?

What materials is the Rush Lid 2 made of?

What colours is the Rush Lid 2 available in?

How do I clean the Rush Lid 2?

What materials is the Cleaning Brush made of?

Why does the Cleaning Brush look like a toilet brush?

Accessories

What happens if my parcel is lost or arrives damaged?Updated 7 months ago