Can I change my order?
If you are quick enough and your order has not already been processed, you can contact our customer support team at [email protected] with your request.
All articles
Delivery & Payment
How can I track the status of my order?
As soon as your order has been placed and processed, you will receive a confirmation email with your order details. This email will contain a tracking number and a link to our tracking page. Click on the link to the tracking number or enter the track
How quickly will I receive my order?
Your shipping confirmation will contain all the tracking details. So that you can enjoy your drinks from your IRISgo® Cup as quickly as possible, we are working flat out to ensure fast delivery - even for engraved products!. Our standard delivery tim
Do I have to pay shipping costs for my order?
The shipping costs for your order are calculated and displayed in the checkout process.
What can I do if my product was not delivered on time?
We are sorry that you are still waiting for the delivery. Nobody likes to wait longer than necessary for an order. Please get in touch via the contact form on our website with the subject ‘Dispatch’. Our team will try to find out why your order was d
What happens if my parcel is lost or arrives damaged?
Lost parcels. We endeavour to ensure that every order is delivered in perfect condition. In the event that your order is lost in transit, please contact our customer support team at [email protected], quoting your order number and all relevant details.
My delivery does not match the order confirmation.
In this case, please contact our customer support team at [email protected] so that we can check the situation and find a suitable solution for you.
Which countries do you ship to?
We currently deliver within Switzerland, Liechtenstein, Germany, Austria, the Netherlands, Belgium, Luxembourg, Denmark, Sweden, Finland and Ireland.
What payment methods does IRISgo® offer?
You can pay with TWINT, Paypal, Visa, Mastercard, Maestro, Apple Pay, Google Pay, UnionPay or American Express.
Can I pay by invoice?
Unfortunately, it is not yet possible to pay by invoice.